Privacy & Policy

We collect personal data only as needed to fulfill our services, including :

• Full name.
• Email address.
• Phone number.
• Company or organization name.
• Hotel booking preferences (e.g., dates, room types, number of guests).
• Billing and payment information (if applicable).
• Login credentials (email for account access).

We use your information for the following purposes :

• To process hotel booking requests.
• To create and manage your BTravelMate account.
• To send booking forms, confirmations, and invoices.
• To communicate with you about your reservation.
• To provide customer support.
• To comply with legal and tax obligations.
• To improve our services and user experience.

We do not sell or rent your personal information to any third parties.

We are committed to protecting your personal information. All user passwords are securely encrypted and stored using industry best practices. Communication between your browser and our servers is protected with SSL encryption, ensuring your data remains secure during every interaction on the BTravelMate platform.

Your data may be shared only when necessary :

• With hotels to secure your reservation.
• With payment providers (e.g., PayPal or banks) to process your transactions.
• With service providers (e.g., hosting platforms or CRM tools) strictly for business operations under confidentiality agreements.

We only share data that is essential for delivering the service you requested.

We implement strong technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or alteration.

• Secure account login.
• Access to personal data is restricted to authorized staff only.

We take the security of your data — especially payment information — seriously.

• All credit card details entered on our website are end-to-end encrypted.
• Your card data is never visible to or shared with the BTravelMate team.
• Access to sensitive payment information is strictly limited to authorized personnel only, for payment processing purposes.
• Our systems are designed to ensure your financial details remain private, protected, and fully secure.

• You may log into your account at any time to view your bookings.
• You can update your contact details or reset your password as needed.
• If you wish to delete your account or request a copy of your stored data, contact us at Support@btravelmate.com.
• If you experience any issues with your account and need quick assistance, please contact Support@btravelmate.com.

We may use cookies or similar technologies to :

• Improve website functionality.
• Analyze usage and performance.
• Store session preferences.

If applicable under your country’s law (e.g., GDPR in the EU), you have the right to :

• Access your personal data.
• Correct inaccurate data.
• Request data deletion.
• Object to or restrict processing.
• Data portability (receive a copy).

To exercise these rights, email us at Support@btravelmate.com